Frequently asked questions

1) My area had a power outage and now I have no water. What should I do?

For larger wells (40-60 PSI), there is usually a reset button on the bottom of the well pump control box. Simply push the button and your well should hopefully restart.

2) What are your hours?

We take service calls 24 hours a day. We will do all we can to get to you as soon as possible. No appointment required.

3) What should I do to keep my well running smoothly for as long as possible?

To improve the longevity of your well and keep it running smoothly, you should recharge your well pressure tank once a year during the warmer months. In addition, if you notice decreased water flow or sediment buildup, you should flush the well system once a year.

4) How can I protect my well pump during cold snaps?

Wrap the wellhead and exposed pipes with foam insulation sleeves or thermal blankets to prevent surface freeze. The water inside the well itself cannot freeze since it always remains below the frost line.

5) Is my well water safe to drink?

We recommend an annual well maintenance check, including a bacterial test for coliform and E. coli. If you notice any change in taste, odor, or appearance of your drinking water, schedule a well water test. (Source: Madison and Dane County Public Health)

6) What’s the average lifespan of a well pump?

Expect around 8–15 years of reliable service from most well pumps. Invest in a quality pump, protective measures, and strong maintenance habits, and you could extend that to 15–20+ years.

7) How long does it take to replace a well pump?

Replacing a well pump typically takes 4 to 8 hours, depending on the depth of the well, the type of pump, site conditions, and whether any plumbing or electrical components also need to be repaired or upgraded. In some straightforward cases, it can be completed in as little as 2 to 3 hours, while more complex jobs involving deep wells or corroded parts may take most of the day.

8) What causes a well pump to lose pressure?

A well pump can lose pressure due to several common issues, including a failing pressure switch, a waterlogged or faulty pressure tank, leaks in the plumbing system, clogged pipes or filters, or a worn or failing pump. Other causes may include low water levels in the well or air leaks in the suction line (especially in jet pump systems). Identifying the root cause often requires a professional inspection to avoid further damage and ensure a reliable water supply.

9) Are your services covered by homeowner’s insurance?

Homeowner’s insurance may cover well pump repairs or replacement only if the damage is caused by a covered peril, such as lightning, fire, or a sudden electrical surge. However, issues due to normal wear and tear, age, or lack of maintenance are typically not covered. We recommend checking with your insurance provider to understand your specific policy coverage.

10) How do I know if I need a new well pump?

You may need a new well pump if you notice low or inconsistent water pressure, air sputtering from faucets, strange noises from the pump or pressure tank, frequent cycling, or no water at all. High electric bills can also indicate your pump is working harder than it should. A professional inspection can confirm whether the issue is with the pump itself or another part of your well system.

11) What size well pump do I need for my home?

The size of the well pump you need depends on your household water demand, the depth of the well, and the diameter of the well casing. Most homes require a pump that can deliver 8–12 gallons per minute (GPM), but larger households or homes with irrigation systems may need more. A properly sized pump ensures reliable water pressure and protects your system from unnecessary wear. A professional can calculate the correct pump size based on your specific water usage and well conditions.

12) Do you service pressure tanks and control switches too?

Yes, we service pressure tanks, control switches, and other key components of your well system. These parts play a crucial role in maintaining consistent water pressure and protecting your pump from short cycling or premature failure. Whether you need troubleshooting, repair, or full replacement, our team ensures your entire system works smoothly and efficiently.

13) What’s the difference between a shallow well pump and deep well pump?

A shallow well pump is typically used for wells 25 feet deep or less and is installed above ground, using suction to draw water. In contrast, a deep well pump is used for wells deeper than 25 feet and is usually a submersible pump installed down inside the well. Deep well pumps can handle greater depths and provide higher water pressure, making them ideal for deeper residential and agricultural wells.

14) Can I run a well pump with solar power or a generator?

Yes, you can run a well pump using solar power or a generator, but the system must be properly sized. Generators need to match the pump’s voltage and startup wattage—typically requiring 2,000 to 5,000 watts, depending on the pump size. Solar-powered well pumps are a great off-grid option, especially in rural areas, but they require a solar array, controller, and battery system designed specifically for your pump’s power needs. A professional can help design the right backup or alternative power setup for your well system.